Crella Engine
BPO Automation Platform
Crella Engine is the core 12-agent system that powers all Crella.ai automation — intelligent BPO at scale.
Platform Overview
| Attribute | Value |
|---|---|
| URL | crella.ai/realm/engine |
| Target Users | Enterprise, BPO clients |
| Agents | 12 specialized BPO agents |
| Status | Live |
The 12 Agents
| Agent | Role | Function |
|---|---|---|
| Alpha | Intake | Data validation |
| Bravo | Triage | Routing |
| Charlie | Document | OCR, extraction |
| Delta | Decision | Underwriting |
| Echo | Enrichment | Research |
| Foxtrot | Content | Email writing |
| Golf | Video | Video generation |
| Hotel | Communication | Delivery |
| India | Escalation | Human routing |
| Juliet | Reporting | Analytics |
| Kilo | Learning | Optimization |
| Lima | Orchestrator | Coordination |
Key Features
1. Process Automation
End-to-end workflow automation:
- Lead processing
- Document handling
- Decision support
- Content generation
2. Human Escalation
Smart routing to human operators:
- Complex cases
- Edge scenarios
- Quality review
3. Real-Time Analytics
Dashboard and reporting:
- Agent performance
- Task metrics
- Cost tracking
4. Custom Training
90-session training program:
- Domain-specific tuning
- Quality improvement
- Continuous learning
Current Missions
| Mission | Client | Status |
|---|---|---|
| Loan Pipeline | MoneyMatcher | Active |
| Lead Engine | Sequoia EHMP | Active |
Enterprise Access
Crella Engine is available for:
- Direct integration via API
- White-label deployment
- Custom agent training
- Dedicated support
Contact us at investors/contact for enterprise pricing.