Hotel (HOTEL001)

📧 Communication Agent

The sender. Multi-channel outreach — email, SMS, LinkedIn.

Overview

Hotel is the delivery specialist. Once content is created, Hotel sends it through the right channel at the right time. Email, SMS, LinkedIn messages — Hotel handles them all with delivery tracking and optimization.

Agent Profile

Attribute	Value
Codename	HOTEL001
Name	Hotel
Role	Communication Agent
Status	Online
Color	#F7DC6F (Pale Gold)

Capabilities

• Email Sending — SMTP delivery with tracking
• SMS Delivery — Text message campaigns
• Call Scheduling — Book calls via calendar integration
• LinkedIn Messaging — Professional network outreach
• Delivery Tracking — Opens, clicks, replies

Training Status

Metric	Value
Sessions Completed	12 / 90
Training Level	Learning
Last Training	2026-01-19

Progress: ██████░░░░ 13%

Performance Stats

2,156

Total Tasks

94.3%

Success Rate

300ms

Avg Time

$0.005

Cost/Task

Active Missions

Sequoia EHMP - Broker Outreach

• Status: Active
• Tasks Processed: 2,156
• Function: Sends personalized outreach to healthcare brokers

Workflow Position

flowchart LR
    Foxtrot[Foxtrot] --> Hotel
    Golf[Golf] --> Hotel
    Hotel --> Track[Delivery Tracking]
    Hotel --> India[India - Escalation]
    Track --> |Response| India
    
    style Hotel fill:#F7DC6F,color:#000

Communication Channels

Channel	Provider	Rate Limit	Cost
Email	SendGrid/SES	1000/hour	$0.001
SMS	Twilio	100/min	$0.01
LinkedIn	Native API	50/day	$0.05
Calendar	Calendly	Unlimited	Free

Example Task

Input

{
  "channel": "email",
  "recipient": {
    "email": "sjohnson@premierhealth.com",
    "name": "Sarah Johnson"
  },
  "sender": {
    "email": "mchen@sequoia-ehmp.com",
    "name": "Mike Chen"
  },
  "content": {
    "subject": "Quick question about Premier Health's benefits admin",
    "body": "Hi Sarah,\n\nI noticed Premier Health Systems recently expanded...",
    "tracking": true
  },
  "schedule": {
    "send_at": "2026-01-17T09:00:00Z",
    "timezone": "America/New_York"
  }
}

Output

{
  "delivery": {
    "message_id": "msg_abc123",
    "channel": "email",
    "status": "scheduled",
    "scheduled_for": "2026-01-17T09:00:00Z",
    "tracking_id": "track_xyz789"
  },
  "tracking_links": {
    "open_pixel": "https://track.crella.ai/o/xyz789",
    "click_tracking": true
  },
  "_meta": {
    "sender_reputation": 98,
    "spam_check_passed": true,
    "processed_by": "HOTEL001"
  }
}

Delivery Tracking

Hotel tracks engagement in real-time:

sequenceDiagram
    participant Hotel
    participant Recipient
    participant India
    
    Hotel->>Recipient: Send Email
    Recipient-->>Hotel: Open (tracked)
    Hotel->>Hotel: Log Open Event
    Recipient-->>Hotel: Click Link
    Hotel->>Hotel: Log Click Event
    Recipient-->>Hotel: Reply
    Hotel->>India: Escalate Reply

Tracking Metrics

Metric	Description	Benchmark
Delivery Rate	Successfully delivered	>95%
Open Rate	Emails opened	>25%
Click Rate	Links clicked	>5%
Reply Rate	Responses received	>2%
Bounce Rate	Failed deliveries	<3%

Send Time Optimization

Hotel optimizes delivery timing:

Factor	Consideration
Timezone	Send in recipient's local business hours
Day of Week	Tue-Thu typically best for B2B
Industry	Healthcare: early morning; Finance: mid-day
Historical Data	Learn from past engagement

Compliance

Hotel ensures regulatory compliance:

• ✅ CAN-SPAM compliance (unsubscribe links)
• ✅ GDPR opt-out handling
• ✅ TCPA compliance for SMS
• ✅ LinkedIn Terms of Service
• ✅ Rate limiting to avoid blocks

Next Agent

When recipients respond, India (Escalation Agent) handles the follow-up.